Frequently Asked Questions

Get answers to common questions about Wash and style.

Appointments usually last 45–60 minutes depending on hair length and desired finish. Shorter hair and simple blow-dries are quicker; longer or more elaborate styling may require extra time. We recommend arriving a few minutes early for consultation.

Yes. Our stylists use color-safe shampoos and techniques to protect vibrancy. Please inform us of recent color treatments so we can select appropriate products and avoid fading or reactions. We accommodate roots, highlights, and salon-applied colors.

We use premium, salon-grade brands selected for your hair type—moisturizing, volumizing, or color-safe formulas as needed. If you prefer fragrance-free or vegan products, mention this at booking and we’ll accommodate your preferences where possible.

Appointments are recommended to guarantee your preferred time and stylist, especially during peak hours or weekends. Walk-ins are occasionally accepted based on availability, but booking online or by phone ensures you won’t wait.

Arrive with dry, detangled hair unless instructed otherwise. Avoid heavy oils or at-home treatments before your appointment. If you have extensions or special needs, let us know ahead so we can plan the service properly.

Absolutely. Our stylists are trained in techniques for curly and textured hair, using appropriate products and heat settings to enhance curl definition, reduce frizz, and maintain hair health. A consultation ensures the best method for your curl pattern.